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Tip Top is a key player in Australia’s bakery market, serving both the retail channel and the foodservice channel, which includes restaurants, cafés and clubs. The retail bakery market is quite mature, but we have leveraged drivers of growth such as ‘out of home’ dining and premiumisation to deliver impressive sales growth in the foodservice channel over the last three years.
Despite the challenges brought on by the pandemic, when many restaurants and cafés were forced to close, the trend for consumers to dine ‘out of home’ bounced back and continues to grow. This is demonstrated by foodservice’s impressive five-year growth rate of 8%, significantly above the 5% growth rate achieved in retail sales over the same period. Over the past two years, Tip Top has outperformed the market and driven sales by focusing on premiumisation of its product range and a revitalised channel strategy, which focuses on our three key routes to market: ‘quick service restaurants’ (QSR), distributors and direct accounts.
A great example of this progress is in burger buns, where we have significantly improved our product offering. Our new range of premium buns – which are glazed, noticeably softer and better-tasting – have been very well received by our QSR customers and, importantly, by consumers too. This new range – which includes potato, brioche-style and milk buns – has driven impressive sales growth and transformed the performance of the burger bun category. This trajectory looks set to continue as we partner with our customers in the QSR segment and expand our customer base in the fast-growing and high-value hotels, restaurants and cafés segment. As we like to say – it’s the bun that makes the burger!