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ACH: Listening to our consumers

From the 2024 Annual Report

This year we have invested in growing and deepening our US-focused brands’ relationships with consumers.

The people who buy and use our products are our highest priority. By listening to them and understanding their preferences, we have evolved our brands to ensure they remain consistently relevant to consumer needs.

Our Mazola cooking oil brand has continued to tailor its consumer communications. For example, core consumers of Mazola include US Latino consumers and we have invested in Spanish language brand campaigns as a result. Significant and impactful content in media used by these communities has helped Mazola maintain its strong brand awareness and preference. This year we took further market share and outsold our closest branded competitor in the US by more than 40%.

Meanwhile we have been tapping into the trend for home-baking in the US. Since the Covid-19 pandemic, many people have continued to enjoy baking from scratch, helped by the rise of flexible working patterns that enable them to spend more time at home. We undertook quantitative and qualitative research into the needs and motivations of these home bakers so we could better understand them.

An image from Mazola's Spanish language campaign in the United States An image from Mazola's Spanish language campaign in the United States

Based on what we found, our Fleischmann’s yeast brand team developed a campaign that promoted the benefits of yeast baking, encouraged more people to use it at home and positioned Fleischmann’s as the brand of choice for bakers. Thanks to this work we have seen the number of households purchasing Fleischmann’s grow by 7% in the last year as well as increasing the amount purchased per shopper by more than 3%.

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